Refund policy

 Return and Refund Policy

1. Returns

Eligibility: 
Items must be returned within 3 days of the delivery date.

Condition:
- Products must be unused, undamaged, and in their original packaging.
- We reserve the right to refuse returns that do not meet these criteria.

Non-returnable items:
- Products marked as final sale.
- Gift cards.
- Personalized or custom-made items.
- Perishable goods (e.g., food, flowers).

Process:
1. Contact our customer service team at [your email] with your order number and reason for return.
2. Wait for approval and return instructions.
3. Ship the item back to us following the provided instructions.

Refunds:
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

2. Exchanges

Eligibility:
If you need to exchange an item for a different size, color, or model, contact our support team through WhatsApp at +961 71 667 990.

Process:
1. Text our support team with your order number, item details, and the reason for the exchange.
2. Follow the instructions provided by our support team for returning the original item and receiving the replacement.

Note:
- Exchanges are subject to product availability.
- Items for exchange must be unused, undamaged, and in their original packaging.

Contact Us:
If you have any questions about our return and refund policy, please contact us  through WhatsApp at +961 71 667 990.